Last Updated on January,31, 2025
Cancellation & Refund
At Book Buddies, we strive to ensure that our customers are satisfied with their purchases. We understand that there may be circumstances where a customer may wish to cancel an order or request a replacement. In such cases, our Refund and Cancellation Policy applies.
Cancellation Policy:
- Customers can cancel their orders within 24 hours of placing the order or before dispatching the order by emailing bookbuddiesaj@gmail.com or contacting us on WhatsApp. A full refund will be issued to the customer’s original payment method.
- If you wish to cancel your order, please contact us on WhatsApp within 24 hours of placing the order.
- Orders cannot be cancelled once the item has been shipped.
Return / Replacement Policy:
In the unlikely event that you, the customer receives a defective or damaged product, they can request a replacement within 3 days of delivery by emailing bookbuddiesaj@gmail.com with their order ID and a description and photo of the issue.
- The replacement will be provided for the same product, subject to availability.
- Please note that the original packaging, tags, and price tags must be kept intact for any return to be accepted. Returns will not be accepted if the original box, price tags, or other packaging elements are damaged.
- If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.
- The replacement policy is applicable only for products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.
- Please note that we do not offer a reverse pickup facility, and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.
Refund Policy:
- The refund process will commence upon receipt of the product at our warehouse, following completion of all quality checks and verifications. Please allow up to 7 working days for the refund to be processed.
- The mode of refund may depend on the original mode of payment used at the time of placing the order.
- Rest assured that once you receive a confirmation email from us regarding your refund request, we will initiate the process and follow up with financial organizations. If there are any delays, please contact us, and we will gladly assist you.
- We reserve the right to refuse a refund or replacement request if the customer does not comply with the terms of our policy.
